Refund Policy
Effective Date: October 1, 2026
Forged In Fiber LLC primarily sells digital design products through www.forgedinfiberus.com.
Because digital products can be accessed or downloaded shortly after purchase, refunds are handled differently from returns of physical merchandise.
We want customers to receive the product that was described and purchased, and we will work to resolve legitimate problems with an order.
DOWNLOAD OR ACCESS PROBLEMS
If you are unable to access or download a purchased digital product, please contact Forged In Fiber.
We will first attempt to resolve the download or delivery problem or provide access to the purchased files through another reasonable method.
If we are unable to provide the digital product you purchased, a refund may be issued.
DEFECTIVE, INCORRECT, OR MISREPRESENTED FILES
If a purchased file is materially defective, incorrect, corrupted, or materially different from what was described in the product listing, please contact us with details of the problem.
We will first attempt to correct the file, replace it, or otherwise resolve the issue.
If we cannot reasonably correct the problem or provide the product as described, a refund may be issued.
CHANGE OF MIND
Digital products are generally not refundable after they have been delivered or made available for download solely because a customer changes their mind or decides they no longer want the product.
PURCHASE OR COMPATIBILITY ERRORS
Customers are responsible for reviewing the product description and included file formats before purchasing.
When the product listing clearly states the included file formats or relevant compatibility requirements, a purchase made for incompatible software, equipment, or a customer’s preferred workflow generally does not qualify for a refund solely on that basis.
This does not apply when the product itself is defective or materially different from its description.
CUSTOMER MODIFICATIONS AND MACHINE SETTINGS
Problems caused by changes made to the digital file after purchase, machine configuration, laser settings, material selection, software settings, or other production variables outside the supplied design generally do not qualify as a defect in the purchased digital product.
EXCEPTIONS
Forged In Fiber reserves the discretion to provide a refund, replacement file, corrected file, store resolution, or other reasonable remedy when unusual circumstances warrant it.
Nothing in this policy prevents Forged In Fiber from resolving a customer issue in a way that is fair to both the customer and the business.
HOW TO REQUEST HELP
Contact Forged In Fiber at:
Please include your order information and a description of the issue so that we can identify the purchase and assist you.
APPLICABLE LAW
Nothing in this Refund Policy limits any refund, cancellation, or consumer protection rights that may be required under applicable law.